
This ensures that your credit is updated. Check the transaction history of the account where you redeemed the code.Make sure you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B). Help with Ubisoft / Uplay After ordering, click on the Log in to Ubisoft button (this is visible on the page after your payment has been completed or in the.The steps below can sometimes help to solve this problem. This error is probably a technical issue that happened when you redeemed the code the first time. This makes it technically impossible for your code to be already used before you received it.


We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.ĭo you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. It aims at giving the best environment for all players to enjoy.

For all your questions about error messages / error codes, we kindly request you to view this Ubisoft page. Ubisoft Connect is the ecosystem of players services for Ubisoft games across all platforms.
